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  • Unlocking the Benefits of Credit Card Surcharging for Small Businesses

    In the dynamic world of commerce, small business owners and decision-makers often grapple with the challenge of credit card processing fees. These seemingly small expenses can erode profits and inhibit growth. For businesses seeking an effective remedy, credit card surcharging emerges as an encouraging solution. This article delves into the empowering aspects of surcharging credit card transactions, highlighting its numerous benefits and providing Virginia-based small business owners with the insights needed to make informed, positive decisions. The Practice of Credit Card Surcharging Credit card surcharging is a calculated response to the financial demands of credit card transaction processing. It involves adding a fee to a customer's credit card transaction, a step aimed at recouping the costs associated with accepting credit cards. It's important to understand that surcharging is not the same as a convenience fee, which is a charge for the convenience of using a particular payment method. The good news for our Virginia-based customers is that surcharging is legal in Virginia, and it's also prevalent in most states, albeit within a framework of regulations and constraints. Navigating the Legality of Credit Card Surcharging As of 2021, surcharging is legally allowed in most states, and we're delighted to inform our Virginia-based customers that it's entirely legal in their state. Furthermore, businesses embracing surcharging must align with the stringent guidelines set by major credit card networks, including Visa, Mastercard, and Discover. The Pros of Surcharging: A Positive Outlook The benefits of surcharging are both encouraging and impactful: 👉 Reduced Costs Surcharging empowers small businesses to offset the relentless burden of credit card processing fees, allowing them to retain more of their hard-earned revenue. 👉 Transparency A key aspect of surcharging is transparency. By openly disclosing the surcharge to customers, businesses establish trust and clarity in their transactions. This transparency fosters positive interactions and long-lasting customer relationships. 👉 Increased Revenue One of the most encouraging aspects of surcharging is the additional revenue it generates. This extra income can be reinvested in the business, enabling growth, new hires, and the enhancement of products and services. Compliant Surcharging: The Path to Success To fully realize the benefits of surcharging, businesses should focus on compliance: Check State Regulations: Ensure your business complies with Virginia's specific regulations and welcomes the benefits of legal surcharging. Transparent Disclosure: Clearly and openly disclose the surcharge to customers at the point of sale, maintaining transparency, and building positive relationships. Effective Signage: Implement proper signage to inform customers of the surcharge before they make a purchase, reinforcing your commitment to transparency. Restrict to Credit Card Transactions: Remember that surcharging applies to credit card transactions, not debit card transactions, ensuring positive customer experiences. Recent actions by Visa have emphasized the importance of compliance, with the cap rate lowered to 3%, effective from April 15, 2023. Implementing Surcharging: A Positive Move for Small Businesses Surcharging stands as an empowering solution for small business owners to combat the weight of credit card processing fees and amplify their revenue. Success in this endeavor is highly achievable through a thorough understanding of surcharging's rules and regulations and strict compliance to ensure a positive and profitable path. For personalized guidance and support on implementing and reaping the benefits of a compliant surcharging program, don't hesitate to reach out to Reliable Payments at info@reliablepayments or Toll-Free at 1-800-591-5696.

  • Enhanced Payments: QuickBooks Integration with Reliable Payments & Biller Genie

    Attention Business Owners! Get ready for a game-changing collaboration that's set to redefine your payment processes. With a mission to provide seamless merchant services, Reliable Payments is proud to enhance this commitment through our collaboration with Biller Genie – a top-tier cloud-based accounts receivable platform. The Power of Integration: QuickBooks Meets Biller Genie Picture this: an integrated payment solution that seamlessly aligns with your QuickBooks accounting software. This collaboration between Reliable Payments and Biller Genie introduces advanced cloud-based accounts receivable tools that are as potent as they are user-friendly. The result? A complete transformation of your business operations that's on the horizon. Your Unwavering Ally in Payments Since 2000, Reliable Payments has become synonymous with top-tier support and industry-leading services, catering to businesses across the Commonwealth and beyond. Our approach to payment processing is all-encompassing – covering everything from merchant and partner support to risk assessment and compliance monitoring. Put simply, we're your go-to for every facet of payment processing. Revolutionizing Receivables Get ready to reinvent your invoicing and payment processes with Biller Genie. Through their cloud-based Accounts Receivable (A/R) platform and e-invoicing solution, they streamline bill handling, follow-ups, online payments, and reconciliation. With integration extending to QuickBooks and leading payment processing platforms, Biller Genie promotes smoother workflows and an enhanced checkout experience. And that's not all – they've crafted a customized customer portal, ensuring secure and user-friendly 24/7 account management. A Synergistic Partnership Today, Reliable Payments and Biller Genie form a synergy that's set to redefine your payment management. This partnership merges Biller Genie's cutting-edge cloud-based accounts receivable tools with our expansive network of solutions, offering a widened array of payment gateways and a tailored, comprehensive solution designed around you and your business unique needs. Patrick Gallagher, CEO and Founder of Reliable Payments, echoes the sentiment: "Our collaboration with Biller Genie perfectly aligns with our mission to streamline payment solutions, empowering businesses. By integrating their invoicing solutions into our ecosystem, we're enhancing payment processing efficiency for our clients – a critical factor in their growth." In a landscape where efficiency and user-friendliness reign supreme, the partnership between Reliable Payments and Biller Genie is set to redefine the standards. It's more than just payments; it's about enhancing your business operations, elevating customer interactions, and laying the foundation for sustainable growth. For more details about Reliable Payments and our collaboration with Biller Genie, visit our website at or reach out to one of our dedicated team members at or 804.302.6776.

  • Navigating Merchant Services: A Simplified Guide

    If you have questions about merchant services, you're in the right place. This short guide by Reliable Payments sheds light on the core concepts and services, simplifying the complex landscape of payments in today's fast-paced business world. As businesses adapt to the digital era, Merchant Services Providers play a crucial role. At Reliable Payments, our goal is to demystify these services and make them easy to understand for business owners, regardless of the diverse payment options consumers use. 1. What Can You Expect from a Merchant Services Provider? At its heart, a Merchant Services Provider (MSP) is your partner in navigating the intricate world of payments. Here are some essential services they offer: Accepting a Diverse Array of Payments: One of the primary functions of a MSP is to enable your business to accept a wide range of payment methods. From credit and debit cards to electronic payments, they ensure that your customers can conveniently transact using their preferred mode of payment. PCI Compliance and Security: Protecting sensitive customer data is paramount. MSPs assist in securely managing PCI compliance, ensuring that your business adheres to industry standards for data security. Advanced Technological Solutions: MSPs provide cutting-edge technology that facilitates payment tracking, interprets critical business data, and streamlines invoice collection. This technology not only simplifies transactions but also empowers you with insights to make informed decisions. 2. Decoding the Merchant Account: A Merchant Account empowers companies to initiate and accept electronic payments, including credit and debit card transactions, as well as ACH payments. This is made possible with the assistance of a payment device, gateway, hosted payment page, etc., that connects your business to the payment networks. 3. The Mechanism of Merchant Services: Merchant Services Providers equip businesses and individuals with the essential tools to accept diverse forms of electronic payments. From credit cards and debit cards to ACH payments, these services enable seamless transactions, driving the heartbeat of commerce. 4. Diverse Payment Processing Products: MSPs offer a plethora of payment processing products to cater to your unique business needs. These include: Contactless Payments: Enabling swift and secure transactions with a simple tap. Mobile Payments: Allowing customers to make payments using their mobile devices. Credit Card Terminals: Traditional yet essential tools for processing card payments. eCommerce Solutions: Empowering online businesses with secure payment gateways. Virtual Terminals: Enabling card-not-present transactions, ideal for phone or mail orders. POS Systems: Streamlining in-person transactions through Point of Sale systems. Payment Gateway: Acting as the bridge between your business, customers, and the payment networks. 5. Fortifying Payment Security: Ensuring payment security is paramount in the digital age. MSPs employ a range of measures to create a secure payment environment, including: PCI Compliance: Adhering to Payment Card Industry Data Security Standard (PCI DSS) to safeguard sensitive data. Tokenization: Replacing card information with unique tokens to prevent unauthorized access. Fraud Prevention: Implementing strategies to detect and prevent fraudulent activities. 6. Elevating Business Operations: Beyond payments, MSPs offer insights that can revolutionize your business operations: Valuable Data Insights: Through advanced analytics, MSPs help you understand customer spending patterns, identify peak payment periods, and unearth opportunities for revenue growth. 7. Choosing the Perfect Merchant Services Provider: Selecting the right MSP is a pivotal decision. Consider the following factors before making your choice: Cost Structure: Assess various fees such as setup, equipment, monthly, transaction, and processor fees. Payment Type Support: Ensure the provider supports a wide array of payment types, from credit cards to ACH and card-not-present. Customer Support Quality: Evaluate the availability and quality of customer support services. Pricing Models: Understand the different pricing models like Flat Rate, Interchange-Plus, and Tiered Rates. Additional Fees: Be aware of potential additional fees, including account, processing minimum, statement, and contract cancellation fees. Merchant Services Providers are pivotal allies in the modern business landscape, facilitating seamless payments and offering insights that can propel your business forward. With a deep understanding of their offerings and a keen eye on selecting the right partner, you can embark on a journey of optimized operations and enhanced customer experiences. At Reliable Payments, we stand ready to empower your business with the best merchant services tailored to your needs. Your success is our priority.

  • Protecting Your Business: Safeguarding Your Business from Fake Merchant Services Providers

    In an era where digital deception is on the rise, it is crucial for businesses to be vigilant against the ever-evolving tactics employed by scammers. One alarming scheme gaining traction involves fraudsters impersonating reputable merchant services providers like Reliable Payments. As a small business dedicated to serving our community, we prioritize not only the protection of our clients but also the wider business community. Recent reports have shed light on the severity of this issue, emphasizing the urgency of raising awareness. Read on to learn more about the red flags associated with these deceptive practices and equip yourself with the tools to identify and protect your business. Identifying Scam Calls: What to Watch Out For Unsolicited Calls Requesting to Speak to a Manager: Scammers often contact businesses and ask to speak with a manager without knowing anyone's specific name. This is a clear indication that the call may be fraudulent. False Claims of Overcharging: These fraudsters may assert that your merchant account was overcharged in the previous month. They use this ruse to create a sense of urgency and manipulate you into believing that signing a document is necessary to correct the alleged overcharge. Coercion and Deceptive Documents: Once they have gained your attention, the scammers will send you a processing application or document to sign, claiming it will rectify the supposed overcharge. However, be cautious, as signing such documents may lead you into an unwanted lease agreement with new equipment that you neither need nor want. Lack of Specific Knowledge: Genuine representatives from Reliable Payments will have comprehensive information about your business and its processing history. If the caller only knows the name of your business but lacks specific details about who they are calling for or the processor you work with, it is a clear warning sign of a potential scam. The Importance of Trusted Relationships We cannot emphasize enough the importance of building strong relationships with your processing company, as we have proudly done with our clients at Reliable Payments. By fostering trust and open communication, you establish a reliable network of support that helps protect your business from falling victim to scams. At Reliable Payments, we are committed to building lasting connections with our clients. Our dedicated customer support team is always available to promptly address any concerns, verify the authenticity of communication, and ensure that you make well-informed decisions about your merchant services. With Reliable Payments, you can trust that we stand by your side every step of the way, providing unparalleled support and guidance. Stay Informed, Stay Protected Please share this information with your team members and encourage them to remain vigilant. Fraudsters are constantly evolving their tactics, and it is crucial to stay informed and educated to protect yourself and your business. If you or any staff member encounter a suspicious call or have any doubts about the authenticity of a communication claiming to be from Reliable Payments, please do not hesitate to contact our customer support team immediately at 804.302.6776 or Your vigilance and proactive approach will help us combat these scams effectively and together, we can create a safe environment for all businesses to thrive.

  • Customers Are King: Personalized Support That Sets Us Apart

    In a world where technology often dominates, we work to stand out as merchant service providers by putting the human touch (and thumbs up!) back into business. At Reliable Payments, we believe that customers are king and are at the heart of everything we do. It's not just a slogan; it's a core value that sets us apart from the competition. We understand that behind every transaction, there's a real person with real needs. That's why we prioritize the human aspect of our business. When you partner with us, you're not just another faceless client. You become part of our community, and your success becomes our driving force. Unlike other merchant service providers, we don't rely solely on automated systems and prerecorded messages. When you reach out to us, you'll be connected with real people who genuinely care about your business. Our dedicated team of experts is always ready to respond to your questions, concerns, and challenges in real-time. We understand that time is of the essence, and we won't leave you waiting. What truly sets us apart is our commitment to personalized support. We take the time to listen and understand your unique needs. Whether you require tailored solutions, assistance with technical issues, or guidance on optimizing your payment processes, we're here for you every step of the way. You can count on us to provide expert advice and practical solutions that align with your specific business goals. At Reliable Payments, we are more than just a service provider – we are your success partners. Proactively addressing challenges, we stay ahead by monitoring industry trends, technology advancements, and customer demands. Our goal is to empower you to focus on growing your business while we support you every step of the way. Your achievements are our cause for celebration, as our customers are the lifeblood of our business, not mere numbers on a balance sheet. So, if you're tired of being treated like just another transaction, it's time to experience the difference. Customers truly are king at Reliable Payments. We are real people, driven by the desire to make a real difference in your business. Let us be your trusted allies, providing the personal attention and support you deserve.

  • Supercharge Your B2B and B2G Payment Processing

    Payment processing can be a daunting task for businesses engaged in B2B and B2G transactions. The complexities and challenges associated with managing payments, along with the potential loss in fees from credit card transactions, can have a significant impact on the bottom line. However, many merchants are unaware of the hidden benefits that partnering with a merchant services provider can bring. In this blog post, we'll explore the challenges faced by B2B and B2G businesses, shed light on the financial impact of credit card fees, and highlight how Reliable Payments can alleviate these pains through customized solutions. Challenges Faced by B2B and B2G Businesses: B2B and B2G transactions come with their own unique set of challenges. These include handling large transaction volumes, managing complex invoicing and payment terms, ensuring compliance with regulations, and providing secure payment processing. Without the right tools and expertise, businesses may struggle to navigate these hurdles efficiently, leading to delays, errors, and dissatisfied clients. The Hidden Impact of Credit Card Fees: Credit card fees can significantly eat into a business's profits. According to recent studies, merchants can lose an average of 2-3% of their revenue to credit card fees alone. For B2B transactions involving high dollar amounts, these fees can quickly add up to substantial sums. This financial impact can hinder growth and profitability, making it crucial for businesses to explore alternative payment solutions. Alleviating the Pains with Reliable Payments: Reliable Payments understands the unique challenges faced by B2B and B2G businesses. As a trusted merchant services provider, we offer customized solutions to address these pain points head-on. Here's how we can help: a. Streamlined Payment Processing: Our tailored payment solutions are designed to simplify and streamline the payment process, ensuring efficiency and accuracy. From managing large transaction volumes to handling complex invoicing, our solutions are customized to fit your business needs. b. Reduced Credit Card Fees: With our expertise in payment processing, we can help you navigate the complex landscape of credit card fees. Through transparent pricing and optimized fee structures, we aim to minimize the impact of credit card fees on your bottom line, allowing you to retain more of your hard-earned revenue. c. Enhanced Security: We prioritize the security of your transactions. Our payment solutions adhere to strict security standards, ensuring compliance with regulations and protecting your valuable data. With Reliable Payments, you can have peace of mind knowing that your transactions are safeguarded against potential risks. d. Dedicated Customer Support: We understand that personalized assistance is key to a smooth payment experience. Our team of experts is available to provide dedicated support, answering your questions and addressing any concerns you may have along the way. We're here to ensure that your payment processing journey is seamless and stress-free. Partnering with Reliable Payments means unlocking these hidden benefits and gaining a competitive edge in the B2B and B2G marketplace. With our customized solutions, we empower your business to navigate payment complexities, reduce credit card fees, enhance security, and deliver exceptional customer experiences. The advantages of working with a merchant services provider like Reliable Payments are often underestimated. By addressing the challenges specific to B2B and B2G businesses and providing tailored solutions, we help you streamline payment processing, reduce credit card fees, and ensure security. Don't let payment processing hold your business back—partner with Reliable Payments today and experience the hidden benefits that will propel your success.

  • Unleash Business Potential with the PAX A920 4G Payment Terminal

    In today's fast-paced business landscape, payment processing has become a make-or-break factor for success. With technology advancing at lightning speed, merchants are in a constant race to offer faster, more reliable payment systems that can keep up with the demands of the modern consumer. Enter the PAX A920 4G, a game-changing payment terminal that is redefining the way businesses handle transactions. Imagine a payment terminal that combines sleek design, innovative features, and unparalleled functionality. The PAX A920 4G does just that. Its large touchscreen display captivates customers from the moment they approach the counter, providing an immersive and user-friendly payment experience. Say goodbye to clunky buttons and outdated interfaces – the future of payment processing is at your fingertips. This cutting-edge terminal is a true all-in-one solution. Equipped with an integrated receipt printer, built-in camera, and support for multiple payment methods including credit and debit cards, mobile payments, and QR codes, the PAX A920 4G caters to businesses of all shapes and sizes. No more juggling different devices or compromising on functionality – this powerhouse does it all. At Reliable Payments, we understand that staying ahead of the curve is crucial for our clients. That's why we are proud to offer the PAX A920 4G, one of the latest and most sought-after technologies in the market. With lightning-fast 4G capabilities, this terminal ensures swift and seamless payment processing, empowering merchants to complete transactions in the blink of an eye. In a world where time is money, every second counts. Security is a top priority in today's digital landscape, and the PAX A920 4G delivers peace of mind. With end-to-end encryption for all transactions, your customers' valuable data is safeguarded every step of the way. At Reliable Payments, we take the protection of sensitive information seriously, and the PAX A920 4G is your fortress against potential threats. But don't just take our word for it – let success stories speak for themselves. Take Venture Richmond, a nonprofit organization managing and producing events in the vibrant city of Richmond, Virginia. With their iconic Friday Cheers, the renowned Richmond Folk Festival, and the elite Richmond Marathon, they needed a payment solution that could handle the influx of attendees seamlessly. By partnering with us and implementing the PAX A920 4G, Venture Richmond has revolutionized their events, providing a frictionless and efficient payment experience for their valued participants. The PAX A920 4G goes above and beyond with its high level of customization. Tailor the terminal to your unique needs, from promoting exclusive offers and loyalty programs to building a loyal customer base. The possibilities are endless, and the power is in your hands. The Reliable Payments team prides ourselves on offering our clients access to the latest software and cutting-edge products. The PAX A920 4G is the epitome of our commitment to helping you stay ahead of the competition. Streamline your payment processing, enhance your customers' experience, and watch your business soar to new heights. Your success is our priority. Contact us today to discover how the PAX A920 4G can revolutionize your payment processing and propel your business into a brighter future.

  • Maximizing Revenue with Credit Card Surcharging: What Small Business Owners Need to Know

    Does your small business face challenges with credit card processing fees? Are credit card fees impacting your profits and growth? Surcharging credit card transactions is a potential solution that can help small business owners like yourself offset these costs and boost revenue. However, it is crucial for business owners to understand the regulations related to surcharging to prevent penalties and ensure compliance. This article will examine the advantages and disadvantages of compliant surcharging, providing small business owners with important considerations before deciding whether or not to implement it in their business. What is Credit Card Surcharging? Credit card surcharging is the practice of adding a fee to a customer's credit card transaction as a way to offset the processing costs associated with accepting credit cards. Surcharging is not the same as a convenience fee, which is a fee charged for the convenience of using a particular payment method. Surcharging is only allowed in most states and is subject to various regulations and restrictions. Is Credit Card Surcharging Legal? As of 2021, surcharging is allowed in most states, but it is best to confirm your state’s specific regulations. Additionally, businesses that surcharge must comply with the regulations set forth by the credit card networks, including *Visa, Mastercard, and Discover. Pros of Surcharging Reduced costs: Surcharging allows you to offset the cost of credit card processing fees, which can add up quickly for small businesses. Transparency: By clearly disclosing the surcharge, you're being transparent with your customers about the true cost of credit card processing. Increased revenue: The additional revenue generated by surcharging can help you reinvest in your business, hire more employees, or improve your product or service offerings. Cons of Surcharging Customer pushback: When it comes to surcharging credit card transactions, some customers may not be familiar with the added fee, potentially leading to negative reviews or decreased customer loyalty. Clear and transparent communication around how surcharging works will help small business owners keep pushback to a minimum. Compliance issues: Surcharging is regulated at both state and federal levels, and non-compliance can result in penalties and legal issues. However, as of April 15th, VISA is taking a much stronger stance in policing the use of surcharging and enforcing their regulations to prevent businesses from passing fees non-compliantly. With VISA being a major player in the credit card industry, small business owners must ensure that they comply with their regulations to avoid any negative consequences. Competitive disadvantage: Compliant surcharging for credit card transactions can be a competitive disadvantage for small businesses. Often, businesses that lead in surcharging often see competitors follow suit. To mitigate negative impact, ensure compliance, disclose fees transparently, and offer alternative payment methods. Compliant Surcharging To ensure you're surcharging compliantly, here are some key things to keep in mind: Check your state's regulations: Surcharging is legal in some states but prohibited in others, so it's important to check your state's regulations before implementing surcharging. Disclose the surcharge clearly: The surcharge must be clearly disclosed to customers at the point of sale, and the amount of the surcharge must be reasonable and not exceed the cost of processing the transaction. Use proper signage: In addition to disclosing the surcharge at the point of sale, you should also use proper signage to inform customers of the surcharge before they make a purchase. Don't surcharge on all credit card transactions: You can only surcharge on credit card transactions, not debit card transactions. *Recent actions by Visa have lowered the cap rate to 3% which will go into effect on April 15, 2023. Click here to learn more about this change and the potential fines associated with not adhering to these new regulations. In conclusion, surcharging can be a viable option for small business owners to offset credit card processing fees and generate additional revenue. However, it's important to be aware of the rules and regulations around surcharging and to ensure you're compliant to avoid penalties and legal issues. For additional guidance and support on how to implement and benefit from a compliant surcharging program, contact Reliable Payments at info@reliablepayments or Toll-Free at 1-800-591-5696.

  • Updates to Visa's Surcharge Rules to take effect April 15, 2023

    Recent actions taken by Visa and other card brands have changed the current landscape related to surcharging, non-cash adjustments, and dual-pricing programs. At Reliable Payments, we take pride in being experts in the payments industry and strive for integrity and consistency when it comes to following the rules set by card brands. Our goal is to help all merchants understand the impact these changes that will take effect April 15, 2023 will have on them and their business. Please click here for the most up-to-date information and related FAQS.

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